Westcan Bulk Transport is one of Western Canada’s largest bulk transportation carriers, with more than 50 years’ experience in dry and liquid bulk transportation. Westcan proudly serves over 500 customers in the energy, mining, agriculture, and construction industries, and operates 23 locations across Western Canada, Ontario and the Northwest Territories

At Westcan, we dedicate ourselves to delivering complete, customer-driven transportation solutions. Since 1964, our team of industry professionals has worked to build a reputation for safety, on time delivery and unparalleled customer service. Staying true to this tradition is what keeps Westcan driving for excellence.

Reporting to the Assistant Terminal Manager, the Dispatcher is primarily responsible for pairing company resources (equipment and drivers) to system orders while ensuring safety and efficiency at all times. This position plays a key role in the day-to-day operation of Westcan helping to achieve our commitment to continuously meet our customer’s requirements.

We currently have 2 shifts available (2 positions in total):

• Night shift, Monday to Friday, 4pm to 12:30am
• Day shift, Wednesday to Saturday, 7am to 5:30pm

What you bring:

• Previous demonstrated experience in forecasting, manpower allocation, and scheduling proficiencies
• Familiarity and experience with RM’s, road bans, and permitting
• Experience with windows-based programs is required; TMW experience is an asset – must be computer literate and savvy
• High level of communication skills; both verbally and written
• Outstanding customer service behaviors
• Forward-thinker – must be able to plan and foresee potential issues that may require the plan to be adjusted
• Must have strong organizational, interpersonal as well as the ability to work under pressure and meet deadlines
• Ability to maintain a sense of humor and composure in challenging situations and not be frustrated when the plans change
• Comfortable working in a fast-paced environment, requiring initiative and ambition

What’s in it for you:

• Very competitive compensation including immediate company-paid benefit package for you and your family
• We offer a wide range of other employee programs and incentives including an RRSP/DPSP matching program, annual bonus opportunities, and scholarships opportunities for your children
• Referral reward payments up to $2,000 available per successful hire (certain conditions apply)
• We are a fun team and maintain a family-like atmosphere
• We listen to your ideas and give you an opportunity to make changes
• We have an uncompromising commitment to safety and lead by example every day through actively caring about one another

About the position:

• Matching drivers, trucks, and trailers to orders based on load requirements and qualifications while optimizing fleet resources and ensuring proper utilization
• Ensuring drivers have adequate hours of service and rest
• Arranging for equipment to be available for fleet maintenance
• Planning route for drivers by adding route or track points as required
• Ensuring all load special instructions are communicated effectively to relevant drivers and/or personnel
• Providing instructions to and answer questions from drivers
• Contacting off duty drivers to provide trip instructions for next on-duty status
• Communicating with drivers on any deviations with planned loads
• Communicating schedule requests to operations supervisor
• Coordinating and communicating changes to planned orders and update system as required
• Monitoring total mail and keep system up to date
• Taking customer orders by phone, email and fax and enter orders to TMW system and provide confirmation of order to the customer
• Managing tank levels and confirm inventory levels utilizing in house software system
• Creating orders using the Inventory Management system for sites that have inventory levels managed by the carrier (ASR)
• Providing ETA as required and provide updated information to customers when changing plans
• Administering other duties as required

Please note, as a courtesy, we strongly encourage internal applicants to advise their immediate supervisor of their application for any position within the company.

Remember, Refer and Earn! External applicants should apply online on the Career Opportunities page found under the Join Our Team link at www.westcanbulk.ca. External applicants in consideration will adhere to a company paid criminal record search.

We love diversity! Westcan is an equal opportunity employer that embraces diversity in the workplace and equivalently considers applications from qualified women, men, visible minorities, aboriginal peoples and persons with disabilities. We welcome applications from all interested individuals; however only those candidates selected for an interview will be contacted.

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