Royal Canadian Mounted Police – Operational Communications Center (OCC)
Whitehorse (Yukon) is currently accepting applicants who wish to work with (OCC)
PO-TCO-02 – CM equivalent: LES-T0-02
$55,442 to $64,864 (Eligible for Isolated Post Allowances as per Isolated Posts and Government Housing Directive)
For More Information on the business, please see Royal Canadian Mounted Police
Who can apply: Persons residing in Canada and Canadian citizens residing overseas. CLICK HERE TO APPLY
We’re committed to providing an inclusive and barrier-free work environment, beginning with the hiring procedure. If you want to get accommodated during any period of the evaluation procedure, please use the Contact information below to request lodging. All advice received in regard to lodging will be kept confidential.
Intent of this procedure
This process will be employed to staff indeterminate full time intervals. Deployment may be thought first.
If a Civilian Member (CM) be seen qualified and selected for appointment, the appointment will not lead to a change of status to the Public Service (PS) group for your CM. Information concerning the CM appointment will be transmitted to all applicable candidates that are within the area of choice and engaged in the promoted procedure.
Positions to be filled: two
Information you have to provide
If you have any of the following, your program must also clearly explain how you meet it (other qualifications)
Successful conclusion of a Telecommunications Operator Training Program recognized by the Royal Canadian Mounted Police (RCMP)
Successful challenge for RCMP National Telecommunications Operator Training Program credits, according to RCMP National Telecommunications Operator training policy. *
The term “Successful challenge” means candidates from other police agencies (not police officers) who’ve been doing this type of job (call-taking and/or dispatching) and that have gone through a training program may take the examination without attending the in-class training. They will, nevertheless, need to engage and be successful in field training.
The next will be implemented / evaluated at a later date (necessary for your job)
Conscientiousness and reliability
Meeting client needs
Communication (oral & written)
Self-Control and composure
Ability to read complete written paragraphs and correctly enter that text word-for-word using a keyboard. (Keyboarding)
Ability to read written information (like name, telephone number, license plate sequence, etc.) and correctly input that information using a computer keyboard. (Info Entry-MT)
Ability to hear audible data (like name, telephone number, license plate sequence, etc.) and correctly enter that information with a keyboard. (Data Entry-MT (Sound ))
Ability to hear and comprehend audible information whilst accurately entering that information using a keyboard. (Call Summarization 2-MT)
Ability to listen to data, keep it in memory, then use a keyboard to correctly recall and enter the data. (Performance Remember: Numeric (Audio))
Ability to utilize maps to for determining routes and locations. (Suburban-Rural Map Reading)
Capability to correctly spell words which seem similar but are spelled differently and have differing meanings based on the context in which they are being used. (Spelling (Audio))
Ability to read and understand written passages. (Reading Comprehension)
“These credentials will be evaluated utilizing the applications, CritiCall. Each qualification is directly connected to an evaluation module in CritiCall and applicants should satisfy the established pass-mark of each test module to continue in the decision procedure.
The following can be applied / assessed at a later date (may be Required for the job)
Ability to type/keyboard at 43 internet w.p.m. with less than 5 percent error rate
Ability to complete field coaching and successfully challenge RCMP National Telecommunications Operator Training Program exam within 3 months of employment.
Requirements of employment
Reliability Reputation security clearance
Ability and willingness to work shift work (24 hours a day, 7 days a week and 365 days a year)
Ability and willingness to travel and testify in court .
Ability and willingness to travel for mandatory operational training.
Ability and willingness to perform on short notice and overtime to meet operational needs
Exposure to emotionally charged customers and incidents that might be traumatic, violent and disturbing
Meets and maintains the medical profile criteria set for the situation.
Meets and maintains some additional medical conditions for isolated posts, according to Treasury Board policy and definitions of all places.
Work in a restricted or restrictive workspace, wear a headset, and vulnerability to numerous computer screens, and noise disturbances for extended intervals.
The Public Service of Canada is committed to building a diverse and skilled workforce which reflects the Canadians we function. We promote employment equity and invite you to indicate if you belong to one of those designated groups when you employ.
Information on employment equity
Preference will be given to specialists and to Canadian taxpayers, in that order, with the exception of a project situated in Nunavut, in which Nunavut Inuit will be appointed .
Information on the preference to experts
We thank all those who apply. Only those selected for further consideration will be contacted